CyberScout, a leading provider of identity management, education and resolution services, announced today that it has expanded its relationship with the Chubb Group of Insurance Companies. The firm will help Chubb’s high-end personal insurance customers replace lost identification while traveling. In addition, Chubb’s automobile insurance customers will have free access to a team of professional fraud specialists to help protect them from the growing threat of identity theft. The restoration service was previously available only to Chubb’s homeowner customers.

Millions of Americans are victimized by identity theft each year and according to Gartner Research Group, the number of victims has risen by 50 percent since 2003. At roughly the same time, the financial loss per consumer has more than doubled from $1,408 in 2005 to $3,257 in 2006.

“Identity theft creates more psychological trauma for the victim than the average crime. Imagine if someone pretended to be you and accessed your bank account or medical records.  CyberScout can help our customers undo the damage while providing the support to get them through the traumatic event,” said Christie Alderman, Client Services Manager of Chubb Personal Insurance. “In addition, CyberScout can help our customers reduce the odds of becoming a victim in the first place.”  “Chubb has a long history of providing industry-leading services to its policyholders,” said CyberScout President Steve Christenson. “We value our relationship with Chubb and its policyholders, and look forward to providing the high level of service they expect as we help them contain the growing risk of identity theft.”

• CyberScout Identity Travel Assistance Service
• When a high-end Chubb policyholder loses his or her wallet and/or identification while traveling, CyberScout’s Travel Assistance service can provide:
• Document replacement to help expedite travel 
• Assistance with access to financial institutions and records 
• Coordination of emergency funds from family or friends through secure channels 
• Central communications hub to relay messages to family or friends 
• Management of work and insurance notifications until the victim has safely returned home 
• Proactive tools and services to help avoid identity crime and interpret signs of possible fraud 
• Dedicated advocate to help guide the victim through the resolution process, as well as resolve credit file problems resulting from theft/compromise 

CyberScout Resolution Service

If a Chubb homeowner or automobile policyholder becomes a victim of identity theft, an CyberScout advocate will guide them through the process of restoring their credit and identity.  CyberScout’s identity theft resolution service includes:

• Unlimited one-on-one access to an expert personal advocate 
• Fraud alerts placed with all three credit bureaus and step-by-step review of credit reports 
• Assistance preparing the Fraud Victim Affidavit and other documents 
• Assistance notifying all relevant businesses, agencies and institutions 
• Assistance replacing checks, credit cards and debit cards 
• A full year of credit monitoring, fraud monitoring, and active follow-up after resolution 
• All services also apply to immediate family members 

In addition, all of Chubb’s home and auto policyholders have access to CyberScout’s proactive educational material through a dedicated website: www.chubbidtheft.com.