Heartland Bank has partnered with CyberScout to provide identity theft protection, management and resolution services as coverage enhancements to customers. This new program provides CyberScout’s LifeStages™ Identity Management and Fraud and Credit Monitoring services to customers and their families, including dedicated access to a fraud specialist for personalized support with proactive assistance and identity theft recovery services.
CyberScout, the nation’s premier identity management and data risk management services provider, today announced that Heartland Bank has chosen the company to offer identity protection and resolution services, as well as fraud and credit monitoring services to customers. Heartland Bank customers and their family members now benefit from CyberScout’s LifeStages™ Identity Management and Fraud and Credit Monitoring services during the times in life when they are most susceptible to identity theft. The combined offering is a comprehensive identity management solution—from monitoring and alerting to advisory, investigation, resolution and advocacy services.
According to the 2011 Identity Fraud Survey Report by Javelin Strategy & Research, the average consumer out-of-pocket cost due to identity fraud increased 63 percent from $387 in 2009 to $631 per incident in 2010. Along with the higher cost of resolution fees, the average time spent resolving identity fraud issues increased from 21 to 33 hours, emphasizing the need for better consumer education and resolution services. Recognizing this trend, Heartland Bank customers have the convenience and benefit of a trusted advisor they can turn to for help resolving crises in credit and identity theft.
CyberScout Fraud and Credit Monitoring scours billions of identity records—including credit reports and scores and noncredit files, like court records and internet sites—in a round the clock pursuit for possible signs of fraud. If fraud does occur, CyberScout fraud specialists work one-on-one with victims and are available 24 hours a day, seven days a week until resolution is complete. Their expertise covers a range of issues, from proactive measures that provide protection to resolution in the case of true identity theft and account takeovers.
