Human Services Employee Credit Union announced today a new identity theft protection service provided in partnership with CyberScout, the recognized leader in identity theft resolution, defense, and education. CyberScout's industry-leading victim assistance services will be available to ALL of Human Services Employee Credit Union's members AT NO COST to individual members.

"We want our members to know that we take this new form of crime seriously, which is why we are offering this program at no cost to the membership," said Elaine Robbins, President and CEO of Human Services ECU. "This includes all members, whether they partake of one service with us, or are among the growing numbers that are using us for all of their financial business."

The CyberScout resolution program includes a personal advocate who works with the victim every step of the way to resolve the crisis and restore the victim's identity. Members will also have ongoing access to the nation's leading consumer education program on identity theft risks and defenses.

"We value our relationship with our members, and we want to go that extra mile to provide this unique service that will provide the needed assistance should one of our members become a victim," Robbins said.

"It's vitally important that our trusted institutions confront the threat of identity theft on behalf of the people they serve," said CyberScout CEO Sheryl Christenson. "By providing this essential service to its entire member base, Human Services Employee Credit Union is giving its members the help they need to cope with this crisis."

CyberScout Victim Resolution and Education Services

The CyberScout victim resolution service provides: 

• A personal advocate who works with the victim one-on-one until the crisis has been resolved 
• Systematic notification of agencies, businesses and institutions 
• Comprehensive case file creation 
• Preparation of all needed documents 
• Credit reports from all three credit bureaus 
• Threat alerts and consumer education 
• One year of credit monitoring and fraud monitoring 
• A full year of follow-up alerts, phone calls, and status checks to avoid recurrence 

In addition, the consumer education component provides members with ongoing threat alerts, a monthly newsletter, and a dedicated web site with articles, interviews, and white papers covering all aspects of this crime.