SCOTTSDALE, Ariz. – October 4, 2011 – Continuing a five year partnership, Mutual of Enumclaw has renewed their partnership with CyberScout to provide identity theft protection, management and resolution services as coverage to its policyholders. This program now provides CyberScout’s LifeStages™ Identity Management services to policyholders and their families at no charge, including 24/7 dedicated access to a fraud specialist for personalized support with proactive assistance and identity theft recovery services.    

CyberScout, the nation’s the nation’s premier consultative provider of identity and data risk management, resolution and education services, and Mutual of Enumclaw have again joined forces to offer additional identity protection and identity theft resolution services to customers. A client since 2006, Mutual of Enumclaw customers now enjoy CyberScout’s LifeStages™ Identity Management services for all homeowner policyholders, and their family members, throughout the times in life when they are most vulnerable to identity theft.

According to the 2011 Identity Fraud Survey Report by Javelin Strategy & Research, the average consumer out-of-pocket cost due to identity fraud increased 63 percent from $387 in 2009 to $631 per incident in 2010. Along with the higher cost of resolution fees, the average time spent resolving identity fraud issues increased from 21 to 33 hours, emphasizing the need for better consumer education and resolution services.  Recognizing this trend, Mutual of Enumclaw customers have the convenience and benefit of a trusted advisor they can turn to for help resolving crises in credit and identity theft.
              
CyberScout fraud specialists provide high-touch service to victims from the initial call through case resolution. Their expertise covers a range of issues, from proactive measures that provide protection to resolution in the case of true identity theft and account takeovers. The fraud specialists work one-on-one with victims and are available 24 hours a day, seven days a week until resolution is complete.