Wawanesa Insurance has partnered with CyberScout® to grant its California-based residential policyholders free access to professional fraud specialists, should they fall victim to identity theft. CyberScout is a leading provider of identity theft management, education and resolution services.
According to the Federal Trade Commission, many major cities in California are among the “Top 50 Identity Theft-Prone Cities” in the country (i.e. San Diego, Los Angeles, Sacramento and others). Wawanesa’s residential policyholders now have the piece-of-mind knowing that CyberScout will resolve any fraud-related issues, including those arising from a natural disaster or traveling abroad.
“I believe it is fair to say that many of us don’t know whom to call after learning we’ve been victimized by identity theft,” said David J. Goss, V.P. of United States Operations for Wawanesa. “Not knowing where to start can be overwhelming and frustrating. By providing our policyholders with CyberScout Resolution Services, a personal advocate works one-on-one to guide them through the entire resolution process. Our policyholders save time and minimize the stress endured by utilizing these services.”
CyberScout Resolution Services
If a Wawanesa policyholder becomes a victim of identity theft, a fraud expert will work on their behalf to restore their identity and allow them to resume their lives as normal. CyberScout’s resolution service includes:
- Unlimited one-on-one access to an expert personal advocate
- Fraud alerts placed with all three credit bureaus and a review of credit reports
- Assistance preparing the Fraud Victim Affidavit and documents
- Assistance notifying all relevant businesses, agencies and institutions
- Assistance replacing checks, credit cards and debit cards
- A full year of credit monitoring, fraud monitoring and follow-up after resolution
- All services apply to immediate family members
“CyberScout also provides our customers with Disaster Recovery and Identity Travel Services,” continued Goss. “In a disaster prone state such as California, the Disaster Recovery services help our insureds to quickly recapture the critical documentation such as marriage certificates, passports and tax documents needed to rebuild their lives. The Travel Services are available to those victimized while traveling domestically or internationally.”
CyberScout Disaster Recovery Services
If a policyholder becomes a victim of a natural disaster, the program offers assistance to those who have lost personal information or documentation. The disaster response service includes:
- Assistance with emergency authentication
- Retrieving, replacing or recreating lost or destroyed legal, financial or personal identification documents
- Assistance in handling insurance claims and accessing records
- Assistance in relaying information to law enforcement and government agencies, employers and relatives, and other relevant institutions
- CyberScout Identity Travel Assistance Services
- When a policyholder loses their identification or personal information while traveling, CyberScout’s Travel Assistance Service provides:
- Document replacement to help expedite travel
- Assistance with access to financial institutions and records
- Coordination of emergency funds from family or friends through secure channels
- Central communications hub to relay messages to family or friends
- Management of work and insurance notifications until the victim has safely returned home
- Proactive tools and services to help avoid identity crime and interpret signs of possible fraud
- Dedicated advocate to help guide the victim through the resolution process, as well as resolve credit file problems resulting from theft/compromise
In addition to resolution services, all policyholders will have access to a wealth of educational materials, such as articles, interviews, tips, and daily Threat Alerts. This information is accessible through a dedicated website: http://www.idtheftwawanesaus.com.
