CyberScout
June 11, 2007

Bragg Mutual FCU Offers Identity Theft Resolution Services Through Partnership with CyberScout

In an effort to protect its members from the dreadful crime of identity theft, Bragg Mutual Federal Credit Union (BMFCU) announced today a partnership with Arizona-based CyberScout®, the leading provider of identity theft education and resolution services. Should BMFCU members fall victim to America’s fastest-growing crime, they now have unlimited access to a fraud specialist who will work diligently on their behalf to rectify the problem and restore their identity.  BMFCU is providing this service to its entire membership at no extra cost.              

“CyberScout’s resolution service is an excellent way to help our members when they are faced with the complexities of becoming an identity theft victim,” said B. Eileen Donovan, Vice President of Operations at Bragg Mutual Federal Credit Union.  “Bragg Mutual Federal Credit Union is pleased to have a program in place where our members can receive immediate one-on-one advocacy from an identity fraud expert.”

Identity Theft Education and Resolution Services

Members victimized by the crime will now work one-on-one with an CyberScout fraud specialist, assisting the victim through the challenging and time-consuming procedures of identity and credit restoration.  Research indicates that victims of identity theft spend an average of 175 hours regaining control of their lives after discovering the catastrophe.*
“CyberScout is the perfect fit for our institution and will be invaluable to our members,” said BMFCU President and CEO R. Jean Stultz. “With this service, members can stop worrying about what to do when faced with this problem, because they now have guidance every step of the way to help get their lives back to normal.”

Highlights of the identity theft program, available to all BMFCU members free of charge:
Unlimited one-on-one access to a personal advocate via a toll-free number 
Assistance with proactive inquiries 

  • Systematic notification to credit bureaus, creditors, collection agencies, etc. 
  • Comprehensive case file management, including creation of a fraud victim affidavit as well as preparation of all necessary documentation and phone calls 
  • One year of credit monitoring, plus a 3-in-1 credit report from all credit bureaus 
  • One year of fraud monitoring of over 1000 public records data bases, when needed 
  • Optional credit freezes and assistance with state identity theft passport programs 
  • A full year of active follow-up after resolution 

 

Additionally, all BMFCU members have access to a wealth of proactive education on the crime.  Ongoing threat alerts, articles, and tips will help policyholders reduce their future exposure to fraud.  The education is accessible at www.bmfcu-idtheft.com.  

Source:  Federal Trade Commission 2006 Report
 

About Bragg Mutual Federal Credit Union

Bragg Mutual Federal Credit Union is a full service financial institution, dedicated to helping people better their financial status through education and thrift.  Civil Service employees at Ft. Bragg, N.C. chartered our credit union in 1952.  Since then, we have grown servicing numerous occupational and associational groups.

The credit union philosophy lives on.  Throughout the span of years since its initial chartering, the officials and directors have adhered to the basis credit union philosophy of promoting self-help and mutual aid among the membership.

As the credit union grew both in members and assets, it became obvious that the basic savings and loan services initially provided would no longer meet the membership’s financial needs. More complex and varied services necessary for the financial well-being of our members, was and is the ever-constant objective of the credit union.  

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